Support

Most answers are below. If yours isn't, use the contact form at the bottom of this page. We read every message and reply by email.

Getting started

New to SpeedOfTalk? The install guide shows every screen of setup and what to click.

macOS says SpeedOfTalk can't be opened

The SpeedOfTalk download is notarized by Apple, so macOS should only ask whether you're sure you want to open it. Click Open.

If macOS refuses instead, the download may be damaged or not from this site. Delete it and download it again. If it still refuses, open System Settings → Privacy & Security, scroll down, and click Open Anyway next to the message about SpeedOfTalk.

SpeedOfTalk isn't in the Accessibility list

macOS sometimes doesn't add an app to the list by itself. While setup is waiting, the small guide next to System Settings has a SpeedOfTalk icon: drag it into the list, then switch SpeedOfTalk on.

Or click + under the list, choose SpeedOfTalk in Applications, and click Open.

If SpeedOfTalk is in the list and switched on but your hotkey still does nothing, the entry is out of date: select SpeedOfTalk, click – to remove it, then add it again as above. Make sure you're adding the copy in your Applications folder, not one on the disk image or in Downloads.

To go through the steps again with the guide, open SpeedOfTalk → Settings → General → Run Setup Again.

On macOS 27 this list is called Device Control and Data Access.

Nothing happens when I hold the key

SpeedOfTalk needs the Accessibility permission to notice your hotkey in other apps.

  1. Open System Settings → Privacy & Security → Accessibility (on macOS 27: Device Control and Data Access).
  2. Find SpeedOfTalk and switch it off and on again.
  3. If it isn't listed, open SpeedOfTalk → Settings → General → Run Setup Again.

Also check the menu-bar icon: an hourglass means the speech model is still loading. You can keep talking; the text arrives when it's ready.

The speech model download is stuck

On first launch SpeedOfTalk downloads its speech model (about 0.6 GB). Setup shows the progress, and the menu-bar icon is an hourglass until it's ready.

  • It failed. SpeedOfTalk tries again by itself, after 15 seconds, then less often, up to every 5 minutes. Holding your hotkey tries again straight away.
  • A work or school network. Some block large downloads. The model comes from api.speedoftalk.com, or huggingface.co if that fails; ask your IT team to allow them, or download once on another network.
  • Just after an update. Nothing is downloaded, but macOS prepares the model for your Mac's chip again, which can take about half a minute.

Still stuck with a working connection? Quit SpeedOfTalk, open Finder → Go → Go to Folder, enter ~/Library/Application Support/FluidAudio, and move its Models folder to the Trash. Open SpeedOfTalk again and it downloads a fresh copy. (Other apps built on the same speech toolkit may keep models there too; they'll download theirs again.)

The recording bar shows "Didn't catch that"

No speech was heard. Check that the right microphone is chosen in SpeedOfTalk → Settings → General → Microphone, and that SpeedOfTalk is allowed in System Settings → Privacy & Security → Microphone.

The text doesn't appear in my app

If the bar says "Copied — press ⌘V", Accessibility access is off, so SpeedOfTalk copied the text instead of pasting it. Turn it back on as above.

The last dictation is always one click away: choose Copy Last Dictation from the menu-bar icon, or find it in Settings → History.

Pasting works everywhere except one app

SpeedOfTalk pastes into the app you started talking in, where its cursor is, the same way you would with ⌘V. A few places don't accept that:

  • Nothing is focused for typing. Click into the text field first, then hold your key.
  • The field blocks pasting, as password fields and some web forms do.
  • The app ignores ⌘V sent by other apps, or uses a different paste shortcut. Some remote desktop apps, virtual machines and games do this.

If the app pastes what you copied before dictating, it read the clipboard late: SpeedOfTalk puts your old clipboard back after one second.

Either way, your text isn't lost: choose Copy Last Dictation from the menu-bar icon and paste it yourself. Then tell us the app's name through the contact form, so we can look at it.

I use the fn / Globe key and the emoji picker opens

macOS gives the fn key its own job. In System Settings → Keyboard, set "Press 🌐 key to" to "Do Nothing".

Holding Right ⌥ sometimes types a strange character

If you press another key while holding your hotkey, SpeedOfTalk treats it as a shortcut and cancels the recording. Hold the key on its own while you talk, or switch to a different hotkey in Settings → General.

Using SpeedOfTalk

How do I make a list, a new line or a new paragraph?

Say "new line" or "new paragraph" where you want a break. In Smart cleanup, emails dictated into a mail app are laid out with a greeting and sign-off. To turn text into a list, select it and use Command Mode: "turn this into bullet points".

How does Command Mode work?

Select some text, hold your hotkey and say what to do, starting with the action: "make this shorter", "turn this into bullet points", "translate this to Spanish", "fix the grammar". The selection is replaced with the result; press ⌘Z to undo. If you say something that isn't an instruction, your words simply replace the selection.

A few apps don't share their selected text with other apps. In those, Command Mode can't see the selection and you'll get normal dictation.

A name keeps coming out wrong

Add it in Settings → Dictionary. If you know how it comes out wrong, add that under "Heard as".

The cleanup changed something I said

Switch Settings → General → Cleanup to Light (removes "um" and "uh" only) or Turbo (exactly what was heard). Every dictation's original transcript is in Settings → History; right-click one and choose "Copy Original Transcript".

How do I transcribe a recording?

Click the SpeedOfTalk icon in the menu bar and choose Transcribe File…, then drop in an audio or video file. Save the result as text, text with timestamps, Markdown or subtitles (SRT or WebVTT), with speaker labels if you want them. It all happens on your Mac.

Can AI agents use SpeedOfTalk?

Yes. Agents that run commands, such as Claude Code, Codex and Cursor, can transcribe files with SpeedOfTalk. In Settings → General → AI Agents, click Add Skill to Claude Code. For other agents, click Copy Skill, or download the ready-made skill, and put it in your agent's skills or instructions folder. Then just ask your agent for a transcript. The command it uses is:

/Applications/SpeedOfTalk.app/Contents/MacOS/SpeedOfTalk --transcribe recording.m4a [--speakers] [--format text|timestamped|markdown|srt|vtt]

It prints the transcript and runs entirely on your Mac. The audio never leaves it; the text goes wherever your agent sends it.

Smart cleanup or Command Mode is missing or greyed out

These use Apple Intelligence, which runs on your Mac.

  1. Open System Settings → Apple Intelligence & Siri and turn on Apple Intelligence. The first time, macOS downloads its model, which can take a while.
  2. Quit SpeedOfTalk from the menu-bar icon and open it again, so it picks up the change.

If there's no Apple Intelligence section, or it can't be turned on, Apple doesn't offer it yet for your Mac's language or region settings.

Until then, SpeedOfTalk still works. Turbo is unchanged. Light and Smart still remove "um" and "uh", but nothing is reformatted: no lists, no email layout. With text selected, Command Mode types your words over the selection instead of following them.

Licenses and purchases

I lost my license key

Search your email for "SpeedOfTalk" or "Paddle". If it's gone, email contact us from the address you bought with, or include your order number, and we'll send it again.

Moving to a new Mac

Your key works on up to 3 Macs at a time.

  1. On the old Mac, while it's online, open Settings → License and choose Remove License. That frees its place. (Removing it offline takes the license off that Mac but doesn't free the place.)
  2. On the new Mac, paste the key in Settings → License and click Activate. Your key is in your purchase email.

If Migration Assistant brought SpeedOfTalk across, the new Mac activates your key by itself the first time it's online. The old Mac still counts until you remove the license there.

Erasing and reinstalling the same Mac doesn't use another place. If the old Mac is gone or won't start, contact us and we'll free its place.

"This key is already active on 3 Macs"

Remove the license from a Mac you no longer use (Settings → License → Remove License), then activate again. Can't reach that Mac? Contact us with the address you bought with.

Activation says it needs an internet connection

Activating a key goes online once, per Mac. After that, SpeedOfTalk works fully offline. On a network that blocks outside connections, email us: organisations can get a key that needs no activation.

Getting a refund

Within 14 days of buying, just ask: reply to your receipt email or write to us. See the refund policy.

Uninstalling

How do I remove everything SpeedOfTalk stored?
  1. Quit SpeedOfTalk from the menu-bar icon and move the app to the Trash.
  2. In Finder, choose Go → Go to Folder and remove:
    • ~/Library/Application Support/SpeedOfTalk (dictionary, snippets, history)
    • ~/Library/Application Support/FluidAudio (the speech models)
    • ~/Library/Logs/SpeedOfTalk.log
  3. Optional: in Keychain Access, delete the items named "SpeedOfTalk" (your license and trial dates).

Still stuck? Use the contact form below with your Mac model, macOS version, and what you expected to happen. Choosing "Open Log" in the menu shows timings that help us find the problem; read it before sending, as it can contain recent dictations.

Contact us

We read every message and reply by email.